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PPI – Santander retrains sales staff

It seems that Santander has gone some way in its efforts to put the PPI mis selling fiasco and the resultant bad press behind it – in efforts to move on – to restore customer confidence. As a consequence, they have stopped many of its sales advisers from selling PPI, life insurance, and critical illness insurance policies in the UK, until they have undergone extensive training.

Santander has a commercial agreement with Aviva to sell its PPI, and life insurance products. According to recent reports, and following talks between the two, Santander has now been forced to stop distributing the policies until the training of staff on product knowledge is verified as complete and adequate.

Santander has so far refused to specify exactly how many advisers the training programme involves, but given the bank has around 1,400 branches in the UK, its safe to assume the figure runs into the hundreds.

PPI and other insurance products are one of the biggest commission based earners for big banks such as Santander – who together with their co- conspirators – are guilty of mass mis selling.

Life insurance and PPI is fairly simple to understand, providing it’s explained by competent advisers…advisers with integrity, and not motivated solely by commission and bonuses. The outcome of the FSA rulings on the PPI scandal means there are approximately three million people waiting in the queue for compensation. The total bill could be up to £9bn.

PPI policy holders who are concerned they may have been mis sold payment protection insurance are advised and encouraged to lodge a complaint first, rather than wait for their bank or the provider to take the initiative. Expired policies, and lost or misplaced PPI policy documentation doesn’t necessarily mean you can’t make a claim, if you are entitled to one.

If you think that you may have been mis-sold PPI, then speak to one the experts here at Consumer Finance Claims. Whether you feel that you were mis-sold PPI by a bank, building society or other financial institution, you could be joining the thousands of others who have successfully received a full refund.

If you have taken a loan out in the last 10 years then chances are you were offered PPI, or you were mis-sold a policy. Even if the loan has been repaid in full, you may still be able to claim back the cost of the insurance, plus interest.

If you find the prospect of reclaiming PPI a daunting task, or fear having to complete lengthy questionnaires and having to deal with indifferent providers, then don’t worry – contact one of our team – we can usually give a quick answer as to whether there is a valid claim for PPI repayment. Even if you can’t find your policy documentation, it is not necessarily a lost cause as somewhere along the paper trail there will be payment and transfer records to help verify your claim.






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Congratulations! You're one step closer to receiving your compensation for mis–sold Payment Protection Insurance.


If all details look OK you will receive a Claim Pack through the post, usually within 48 hours. If there are any issues we need to discuss one of our advisors will call you.


Either way you need to return your Pack as quickly as possible to prevent any delays with your claim!