Terms & Conditions

These Terms of Business set out the agreement between you and us. Please ensure that you read them carefully and ask us if you are unsure of any areas.

  1. Definitions

    • "Claim" means the customer's claim or claims against the financial company for mis–selling of Payment Protection Insurance; Mis–sold Mortgage; Unfair Credit Agreement.

    • "Claim Application" means the application form provided in the Claims Pack setting out circumstances under which the PPI policy was sold.

    • "Claims Pack" means the combined documentation containing Letter(s) of Authority, Important Note sheet, the Questionnaire and these claim terms.

    • "Claim Terms" means these terms of business.

    • "Customer" means the policy/account holder of the insurance/mortgage/credit agreement and whose details are shown on the Letter of Authority.

    • "Fee" means the fee of 20% inclusive of VAT of the total redress payable.

    • "Financial Company" means the financial institution that sold, arranged or advised on the PPI policy/mortgage/credit agreement.

    • "Questionnaire" means the questions and answers document included in the Claims Pack setting out commonly asked questions and answers in relation to the claims process.

    • "Redress" means any sums paid or awarded in respect of any claim made by us on your behalf. This includes compensation, gestures of goodwill, refunds, discounts, any reduction in the loan outstanding and/or any interest or capital recovered. Where such an offer is revised on appeal, then the higher amount shall be used in order to calculate the amount of the Redress.

  2. We agree to:

    1. Review your claim application and assess the likelihood of your claim being successful.

    2. If, after we have reviewed your application, it is our opinion that your claim is unlikely to be successful we may decline to act for you; we will notify you of this fact in writing.

    3. If we accept your claim application we will prepare and submit your claim to the financial company that sold you the PPI policy or mis-sold your mortgage and all associated accounts.

    4. We will liaise with the financial company and use reasonable endeavours to pursue your claim.

    5. We will notify you promptly of any requests for additional information or documentation that the financial company need to investigate your claim.

    6. Notify you in writing of any offers of redress made by the financial company.

    7. Obtain your agreement before accepting any offer or redress.

    8. Notify you of any circumstances beyond our control which prevent us from performing the services under this contract.

  3. You agree to:

    1. Appoint us as your exclusive agent to handle this claim. This means that you cannot appoint another person or firm to act on your behalf in respect of this claim and all accounts associated with it, unless you terminate this agreement with us in writing.

    2. Provide full authority to us to deal with the financial company on your behalf in regards to all accounts taken out with said company.

    3. Provide truthful and accurate information regarding your claim.

    4. Provide copies of all documentation that are in your possession and which relate to the claim.

    5. Respond promptly to requests by us for further information, or documents that may be needed to progress your claim.

    6. Pay us a fee of 20% inclusive of VAT of any redress due as a result of a successful claim.

    7. Upon receipt of an invoice for the fee, you will pay the amount due to us.

  4. Fees

    1. Our fee is 20% inclusive of VAT of the redress which we obtain for you as a result of a successful claim. E.g. A refund of £10,000 would have a success fee of £1,800.

    2. We will not charge you if the claim is unsuccessful.

    3. Where we receive redress directly, we will issue you an invoice for the amount of our fee and deduct the fee directly from the redress.

    4. If the financial company does not pay the redress directly to us, we will send you an invoice for an amount equal to 20% inclusive of VAT of the redress payable 7 days upon receipt of funds.

    5. We request payment 7 days after you receive your redress and reserve the right to charge you interest on all sums which have not been paid by you at the rate of 2% per annum over the base lending rate of Barclays Bank.

    6. We reserve the right to charge you for any reasonable costs incurred in seeking to recover our fee from you.

    7. Where debts are passed over for collection due to non–payment the debtor will pay all legal and collection costs.

  5. How You Can Cancel This Agreement

    1. You have a 14 day cooling off period from the date of signing this agreement to cancel your authority for us to act on your behalf.

    2. You can cancel the agreement at any time; this needs to be put in writing.

    3. We reserve the right to charge a fee for reasonable costs incurred by us in performing the services under this contract up to the date of cancellation if we receive notification from you in writing. Should a successful refund offer have been obtained from the lender prior to cancellation, the full 20% inclusive of VAT fee will be payable.

    4. If at the time of cancellation described in 4b we have received an offer of redress/compensation in line with Financial Ombudsman or FSA guidelines, we reserve the right to charge the full fee.

  6. How We Can Cancel or Change This Agreement

    1. We can cancel this agreement by giving you 14 days' notice in writing if any of the following events occur:

      1. We become aware that your claim is unlikely to succeed.

      2. You are declared bankrupt.

      3. You enter into an Individual Voluntary Arrangement or Debt Management Plan with your creditors.

      4. You do not follow any reasonable recommendations made by us.

      5. You provide information which you knew to be false or misleading in support of your claim and this information is material to the success of your claim.

      6. You fail to respond to reasonable requests for information in a timely manner and this prevents us from providing the services.

      7. You breach a term of the agreement and you do not correct this breach within 30 days of receiving written notification from us detailing the breach and the action required to resolve the breach.

      8. We reserve the right to charge a fee for reasonable costs incurred if you fail to follow our guidance and requests when processing the claim.

  7. General Conditions About This Agreement

    1. This Agreement is governed by English law.

Consumer Finance Claims Limited is ‘regulated by the Claims Management Regulator in respect of regulated claims management activities. Our authorisation number is CRM16124 which can be checked on the website www.justice.gov.uk/claims-regulation

BulletpointsAverage claim value £2500

BulletpointsNo Win – No Fee PPI Claims*

BulletpointsNo Upfront Fee's

BulletpointsOn average our PPI claims take 12 weeks

BulletpointsCompetitive 20% inclusive of VAT Success Fee

BulletpointsProven track record* for all PPI claims


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Congratulations! You're one step closer to receiving your compensation for mis–sold Payment Protection Insurance.


If all details look OK you will receive a Claim Pack through the post, usually within 48 hours. If there are any issues we need to discuss one of our advisors will call you.


Either way you need to return your Pack as quickly as possible to prevent any delays with your claim!