How It Works
- You contact us through our online contact page or telephone and give us as much information as you think relevant regarding your credit cards, loans or other financial product
- Based on the information provided we can confirm whether your financial products are eligible for a claim
- Should you wish to proceed and a payment method is agreed a pre-filled client pack will be issued ready to be signed and sent straight back with 2 forms of ID.
Client packs authorise us to act on your behalf and contain the necessary documentation to issue a legal request for information from your lenders.
2 forms of ID prove to the lender that we are dealing with you and not acting fraudulently.
- Once a signed and completed pack is received back at our offices an immediate request is issued to lenders for all information relating to your account.
- Upon receipt from your lender of all relevant documentation relating to your account a full audit process can be completed.
Time scales for this process vary if further information or correspondence is required from you or your lender.
Once a successful audit is complete your file will be passed to our legal team or a claim will be processed in house. If we think there are not strong enough grounds for a claim you will be notified.
All future correspondence will be direct between you and us or our legal team as proceedings are issued and a claims process begins.